Legal

Terms & Conditions

Please read these terms carefully before using our services. Last updated: June 2026.

Part I

Gold Trading & Institutional Operations

Governing terms for physical gold sales, broker partnerships, and institutional transactions.

These terms govern all physical gold transactions, broker arrangements, and institutional supply agreements entered into with SOLVEX™ and its affiliated entities (collectively, "SOLVEX"). By engaging SOLVEX in any commercial capacity you agree to be bound by these terms.

These terms apply to: (a) direct purchasers of physical gold; (b) licensed brokers acting on behalf of buyers; (c) logistics and storage partners; and (d) any party entering into a supply or offtake agreement with SOLVEX.

All gold supplied by SOLVEX meets or exceeds Au 999.9 fine gold standards as defined by the London Bullion Market Association (LBMA). Each bar or consignment is individually assayed and accompanied by a certificate of authenticity.

Sourcing & Refining

  • Gold is sourced primarily from SOLVEX-operated mining sites in East Africa.
  • All material is refined through LBMA-approved or equivalent certified refineries (including Metalor, Valcambi, and PAMP Suisse).
  • Full chain-of-custody documentation is provided upon request.
  • SOLVEX operates in compliance with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.

Minimum Order Quantities

  • Direct institutional buyers: minimum 10 kilograms per order.
  • Broker-facilitated transactions: minimum 10 kilograms on behalf of any single end-buyer.
  • Orders below this threshold cannot be accommodated through our institutional channels.

Pricing

Pricing is based on the London PM Fix (LBMA Gold Price) at the time of order confirmation, plus applicable refining, logistics, insurance, and handling premiums. Indicative quotes are valid for 24 hours. Binding prices are fixed at the time of written order confirmation signed by an authorised SOLVEX representative.

  • All payments must be settled in USD via SWIFT bank transfer unless otherwise agreed in writing.
  • A non-refundable deposit of 10% of the total invoice value is required to confirm any order.
  • The remaining balance is due prior to shipment or vault release.
  • SOLVEX reserves the right to cancel orders if full payment is not received within the agreed settlement window.
  • All banking fees and currency conversion costs are the responsibility of the buyer.

SOLVEX coordinates secure logistics through internationally recognised carriers including Brink's and Malca-Amit. All shipments are fully insured at replacement value from point of origin to confirmed delivery.

Delivery Terms

  • Delivery is made on a DDP (Delivered Duty Paid) or CIF (Cost, Insurance, Freight) basis as agreed at order confirmation.
  • Title and risk of loss pass to the buyer upon confirmed receipt at the agreed delivery location.
  • SOLVEX is not liable for delays caused by customs, force majeure, or third-party carrier issues beyond our reasonable control.

Brokers introducing buyers to SOLVEX must be formally registered and approved in advance. Unsolicited introductions do not create any commission obligation.

  • Commission rates are agreed in writing on a per-transaction basis before order placement.
  • Brokers must represent genuine end-buyers and disclose the ultimate beneficial owner of any purchase.
  • SOLVEX reserves the right to deal directly with any end-buyer introduced by a broker following the initial transaction.
  • Brokers bear full responsibility for compliance with applicable laws and regulations in their jurisdiction.

SOLVEX operates in full compliance with international anti-money laundering (AML) and know-your-customer (KYC) regulations. All parties must provide satisfactory identity verification and source-of-funds documentation before any transaction is processed. SOLVEX reserves the right to decline, suspend, or terminate any relationship that raises compliance concerns, without obligation to disclose the basis for such a decision.

To the maximum extent permitted by applicable law, SOLVEX's total liability for any claim arising out of or related to an institutional gold transaction shall not exceed the invoice value of the specific order giving rise to the claim. SOLVEX is not liable for indirect, consequential, or speculative losses of any kind.

These institutional terms are governed by the laws of the Dubai International Financial Centre (DIFC). Any disputes shall be referred to the DIFC Courts for exclusive jurisdiction, unless both parties agree in writing to refer the matter to ICC arbitration seated in Dubai.

Part II

Investor Plans & Platform

Governing terms for individual investors using SOLVEX™ daily-return investment plans on the platform.

  • You must be at least 18 years of age to open an account and use the SOLVEX™ platform.
  • One account per individual. Duplicate accounts may be suspended without notice.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • By registering, you confirm that the information you provide is accurate and complete.

SOLVEX™ offers structured 100-day investment plans ("Plans") with daily return rates that vary by investment tier. Returns are derived from the operating profits of SOLVEX's gold trading and mining activities.

Available Tiers (indicative)

  • BONUS — $25 welcome plan · 1.0%/day · 3 days · principal non-withdrawable
  • Basic — $100–$499 · 1.1%–2.3%/day · 100 days
  • Advanced — $500–$999 · 1.5%–2.7%/day · 100 days
  • Professional — $1,000–$4,999 · 2.0%–3.0%/day · 100 days
  • Premium — $5,000–$24,999 · 2.5%–3.5%/day · 100 days
  • Elite — $25,000+ · 3.0%–5.0%/day · 100 days

Daily rates are indicative and subject to change before a plan is activated. The rate locked at the time of deposit activation governs that plan for its full term.

  • Plans are activated manually by SOLVEX staff after deposit verification, typically within a few business hours.
  • Proof of payment (transaction hash or PayPal ID) must be submitted through the platform.
  • SOLVEX reserves the right to reject any deposit at its sole discretion without providing a reason.
  • Crypto deposits between $100 and $999 may qualify for an administrative +10% bonus applied to the investment capital. This bonus is for profit-calculation purposes only and is not withdrawable as principal.

Accumulated daily profits become available for withdrawal throughout the plan term. Investors may withdraw available profits at any time without penalty, subject to the applicable network minimums and the following schedule:

  • Friday withdrawals — processed at no fee.
  • Weekday (daily) withdrawals — a 5% processing fee is deducted from the requested amount.
  • Minimum withdrawal: $10 (or equivalent network minimum, whichever is higher).
  • Withdrawals are processed manually within 1–3 business days.

⚠️ Important — Early Exit Policy

Once you deposit funds into an active plan, your capital is immediately deployed into SOLVEX's gold mining and trading operations — your money is working from day one. If you choose to withdraw your principal before the plan's 100-day term is complete, the following terms apply:

  • You will be refunded immediately upon approval of your early-exit request.
  • A 10% early-termination fee will be deducted from your original principal. This fee reflects the operational costs incurred because your funds were already committed to active gold mining processes.
  • Any profits you earned and withdrew during the plan term will also be deducted from the refund amount.
  • Profits that accumulated but were not yet withdrawn at the time of termination will be forfeited.
  • Upon early exit, your account and investment plan will be permanently closed.
  • The +10% crypto bonus capital (if applied) is non-refundable and does not form part of any early-exit refund.

In plain terms

If you withdraw before your plan ends, you receive your full deposited amount minus a 10% fee, minus any profits already paid out to you — and your account will be shut down. There are no exceptions to this policy.

Example

You invest $1,000. Over 40 days you withdraw $200 in profits. You then request an early exit. Refund calculation: $1,000 − 10% fee ($100) − $200 already withdrawn = $700 returned to you. Your account is then closed.

Available profits may be reinvested to extend the current plan by 3 days per reinvestment. Reinvested amounts are subject to the same early-termination terms as original principal.

  • Referral commissions are earned as a percentage of your direct and indirect referrals' daily profits, depending on your Partner rank.
  • Commission balances are separate from investment profits and can be withdrawn independently.
  • SOLVEX reserves the right to modify commission structures with 14 days' notice.
  • Fraudulent, self-referral, or circular referral activity will result in immediate account suspension and forfeiture of all commissions.

Risk Warning

Investment in SOLVEX™ plans involves financial risk. Daily returns are not guaranteed. The value of your investment may fluctuate and you may receive less than you invested. Past performance is not indicative of future results.

  • Returns are derived from real gold trading and mining revenues, which are subject to commodity price fluctuations and operational risks.
  • SOLVEX does not guarantee any minimum return.
  • Only invest capital you can afford to put at risk.
  • SOLVEX is not a regulated investment firm in any jurisdiction. This platform does not constitute a regulated financial product.

SOLVEX reserves the right to suspend or terminate any account, with or without prior notice, in cases including but not limited to: suspected fraud, AML/KYC non-compliance, abuse of the referral system, chargebacks, or breach of these terms. Upon termination for cause, outstanding balances may be forfeited.

SOLVEX endeavors to maintain platform availability at all times but does not guarantee uninterrupted service. Scheduled maintenance, technical issues, or force majeure events may cause temporary unavailability. SOLVEX is not liable for losses arising from platform downtime.

By using the platform, you consent to the collection and processing of your personal data as necessary for account management, transaction processing, and regulatory compliance. SOLVEX does not sell personal data to third parties. Data is retained for as long as required by applicable law and our internal compliance policies.

SOLVEX may update these terms at any time. Material changes will be communicated via the platform or email with a minimum of 7 days' notice before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

These investor platform terms are governed by the laws of the Dubai International Financial Centre (DIFC). Any disputes arising from or relating to these terms or your use of the platform shall be submitted to the exclusive jurisdiction of the DIFC Courts.

Questions about these terms?

Reach our legal and compliance team directly.

management@solvexgold.com

Important Disclaimer

By entering this platform, you confirm that you are at least 18 years of age and have fully read and agreed to the Terms and Conditions of SOLVEX™. Investing involves risk. Terms and Conditions